Once your repair is underway, your personalised repair portal will provide you with the current stage of repair and also in most cases an Estimated Completion Date.

Dependent on parts and other possible factors mentioned below, the estimated completion date may change.

We will always inform you on changes to your repair via your portal and notifications will come via SMS or email.

Our most popular question asked is 'how long does my repair take?

This is a very good question, and one which can be hard to provide a definitive answer! Whilst it's natural for us to want to know how long we might be without our car, repair times can vary greatly depending on a number of factors.

To help keep the repair journey on track, supplying damage information and photo's can provide the repairer and engineers with vital insights to the damage, and in most cases, if parts are required they can be ordered ahead of the vehicle booking in date.

If applicable and you have booked your repair, take a look at our booking instructions.